Customer service and friendliness

Customer service and friendliness encompass the assistance and guidance offered by our hotel staff to guests utilizing our facilities and services.

It’s not just what you say but how you say it that defines customer friendliness. Small gestures often have a big impact on the guest experience, and this extends to every member of our team, from hosts and hostesses to all staff.

Completely unburdening your guests

Exceptional hospitality hinges on the attitude and behavior of our employees, aiming to completely alleviate guests’ concerns. Unburdening our guests means taking away their worries, and this responsibility falls on the shoulders of our Hosts/Hostesses, Butlers, and Restaurant Receptionists. By addressing guests’ concerns, we can enhance their overall experience.

Being customer oriented

Being customer-oriented means prioritizing guest satisfaction above all else. True hospitality places guests at the forefront, requiring a holistic approach involving vision, leadership, organizational structure, passionate employees, and genuine care. This approach ensures that guests consistently feel valued and appreciated